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      Common questions (and answers) about eCatholic LIVE
  • General Questions

    • Setting up audio and video equipment for streaming sounds really hard and we don't have a tech person to help out, how can eCatholic LIVE help us broadcast?
      • Streaming with eCatholic LIVE is easy and we can help! Our streaming experts have helped setup eCatholic LIVE customers all over the world. No matter what equipment you are using, we will help you every step of the way.

    • What if we have a problem during a broadcast that happens after normal working hours or on a weekend?
      • eCatholic LIVE technical support is included with every eCatholic LIVE account. If you have an issue you can call or email our support team and one of our experts will be happy to help.

        If you experience an issue after normal working hours (Monday - Friday, 8am - 5pm Central), log in to your eCatholic LIVE portal. In your Dashboard, locate the Support Summary section and click Create Support Request.

    • If a viewer misses our live broadcast can they watch it on-demand?
      • Within minutes of each live broadcast your archive is automatically posted for on-demand viewing directly on your custom eCatholic LIVE players.

        How to create custom players

    • Can the stream be viewed on all devices?
      • Yes! With eCatholic LIVE's HTML5 based video players, your content is accessible on all desktop, mobile & OTT devices, including Apple, Android, PC, Mac, Chromecast, Roku and more. 

    • How can we tell how many viewers watch our streams?
      • Included with every eCatholic LIVE account are instant viewer analytics detailing all aspects of your streaming service. Find out how many viewers watched your broadcasts, what broadcasts were most popular, viewer maps, viewer duration and much more!

    • Can our stream also be sent to Facebook LIVE?
      • Absolutely! With eCatholic LIVE's industry leading Facebook LIVE integration, you can schedule events to syndicate to the desired Facebook page or profile... automatically!
    • Can we schedule a broadcast to re-stream later?
      • Yes, with eCatholic LIVE's Simulated-Live functionality, a previously-recorded archive or uploaded video can be scheduled to re-broadcast at a date and time you designate through the eCatholic LIVE Customer Portal.

    • What happens if we go over our viewer limit?
      • In the event the number of your concurrent (at the same time) live viewers exceeds the amount provided in your plan, you will have the option to upgrade to an alternative eCatholic LIVE plan with a higher viewer capacity; or, you can always purchase additional viewer capacity through the eCatholic LIVE Customer Portal. Don't worry, we will never block additional viewers as long as you do not continuously exceed your account's viewer capacity.

    • Still have questions?
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      Have a question we didn't cover here? You're not at the end of the rope yet.
      Our team is here to help (with a smile).

      Still have questions?
      Let's chat!

      Have a question we didn't cover here? You're not at the end of the rope yet. Our team is here to help (with a smile).

       

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